Clear governance and management procedures must be implemented for all third party suppliers, including other Capgemini business units. Capgemini procedures should be used as the default; where third party processes are used these must meet the local Capgemini standards as a minimum.

It is the Engagement Manager’s responsibility to ensure that a Supplier Governance Plan (SupGP) is produced for each Supplier who will deliver items (products and/or services) for the Service Engagement, especially as the SupGP is one of the key mechanisms for assuring that sub-contracted work is completed according to Capgemini's stated requirements. It is also essential to ensure that any SupGP produced is compliant and aligned with the Service Governance Plan. The procedures defined in the SupGP must be approved by the Delivery Manager and authorised by a representative from the third-party supplier. Supplier processes must be regularly reviewed and updated.

The Supplier Governance Plan must cover the following:

• Reporting and Tracking Progress - The Engagement Manager must agree with the third party a supplier formal process for reporting progress (including risks, issues, change controls, invoices, etc.) in line with contractual commitments. This must be at least monthly. This is to include formal progress reporting and progress meetings.
• Third Party Capability - The Engagement Manager must ensure that the third party supplier services (e.g. software, hardware, people, etc.) are of the required competence to complete the tasks contracted for; failing this, issues should be raised through the agreed issue management process.
• Third Party Compliancy – The Engagement Manager must ensure that the third party is aligned with the compliancy, and security and data protection requirements of Capgemini. This includes Capgemini global and local standards and any specific requirements of the engagement. Support Documentation - The Engagement Manager must ensure that the third party Supplier will provide sufficient documentation to allow the services provided to be supported post their involvement. This is specifically critical where the third party is exposed to customer system data in the live environment in service engagements.
• Acceptance - The acceptance process must be documented and agreed with key acceptance criteria identified. This could also be integrated within the supplier contract.
• Supplier Invoicing - The Engagement Manager must ensure that the agreed third party supplier invoicing process conforms to contractual commitments and follows Capgemini standard procurement processes and systems.